Privacy policy
Last updated: May 26, 2026
This privacy policy explains how I LOVE POT (the “Website,” “we,” “us,” or “our”) collects, uses, and shares personal data when you visit ilovepot.de (the “Website”), use our services, make a purchase there, or otherwise communicate with us regarding the Website (together, the “Services”). In this privacy policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, a website visitor, or any other person whose information we have collected according to this privacy policy.
Please read this privacy policy carefully.
Changes to this Privacy Policy
We may update this privacy policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised privacy policy on the Website, update the “Last updated” date, and All take any other steps required by law.
How we collect and use your personal data
To provide the Services, we collect, as described below. The information we collect and use depends on how you interact with us.
In addition to the specific purposes listed below, we may use the information we collect about you to communicate with you, provide or improve the Services, All comply with applicable legal obligations, All enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What personal data do we collect?
The type of personal data we receive about you depends on how you interact with our Website and use our Services. When we use the term “personal information,” we mean information that identifies you, relates to you, describes you, or can be associated with you. The following sections describe the categories and specific types of personal data we collect.
Information we collect directly from you
Information you provide directly to us through our Services may include:
- Contact details including your name, address, phone number, and Email address.
- Order information including your name, billing address, shipping address, payment confirmation, Email address, and phone number.
- Account information including your username, password, security questions, and other information used for account security.
- Customer support information including the information you include in your communications with us, for example when you send a message through the Services.
Certain features of the Services may require you to provide us with specific information about yourself directly. You can choose not to provide this information, but this may mean you cannot use or access those features.
Information we collect about your usage
We may also automatically collect certain information about your interaction with the Services (“Usage Data”). For this purpose, we may use cookies, pixels, and similar technologies (“Cookies”). Usage data may include information about how you access and use our Website and your Account, including device information, browser information, details about your network connection, your IP address, and other information about your interaction with the Services.
Information received from third parties
Finally, we may receive information about you from third parties, including from vendors and service providers who collect information on our behalf, such as:
- Companies that support our Website and Services, such as Shopify.
- Our payment processors, who collect payment information (such as bank account, credit or debit card details, billing address) to process your payment, fulfill your orders, and provide you with the products or services you requested, to fulfill our contract with you.
- If you visit our Website, open or click emails we send you, or interact with our Services or ads, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
All Information we receive from third parties is treated according to this privacy policy. See also the section below, Third-party websites and links.
How we use your personal data
- Provision of products and services. We use your personal data to provide you with our services and fulfill our contract with you, including processing your payments, completing your orders, sending you notifications related to your Account, purchases, returns, exchanges, or other transactions, creating, Care and otherwise managing your account, organizing shipping, facilitating returns and exchanges, and other features and functionalities related to your Account.
- Marketing and advertising. We may use your personal data for marketing and advertising purposes, such as sending marketing and promotional messages via Email, SMS, or mail, and showing you ads for products or services. This may include using your personal data to better tailor the services and advertising on our website and other websites. If you are located in the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products according to Art. 6, Sec. 1 (f) GDPR.
- Security and fraud prevention. We use your personal data to detect, investigate, or take action against possible fraudulent, illegal, or malicious activities. If you choose to use the services and register a Account, you are responsible for keeping your account login details secure. We strongly recommend that you do not share your username, password, or other access data with third parties. If you believe your Account has been compromised, please contact us right away. If you are located in the EEA, the legal basis for these data processing activities is our legitimate interest in ensuring the security of our website for you and other customers, according to Art. 6, Sec. 1 (f) GDPR.
- Communication with you and service improvement. We use your personal data to provide you with customer support and improve our services. This is in our legitimate interest to be able to respond to you, provide you with effective services, and maintain our business relationship with you, according to Art. 6, Sec. 1 (f) GDPR.
Cookies
Like many websites, we use cookies on our website. You can find specific information about the cookies we use in connection with providing our shop through Shopify at https://www.shopify.com/legal/cookies. We use cookies to operate and improve our website and services (including storing your actions and preferences), to conduct analytics, and to better understand user interaction with the services (in our legitimate interest to manage, improve, and optimize the services). We may also allow third parties and service providers to use cookies on our website to better tailor the services, products, and advertising on our website and other websites.
Most browsers automatically accept cookies by default. However, you can set your browser to remove or reject cookies through your browser controls. Please note that Remove or blocking cookies may affect your user experience and may cause some of the services, including certain features and general functionalities, to not work properly or to become unavailable. In addition, blocking cookies may not fully prevent us from sharing information with third parties, such as our advertising partners.
How we share personal data
In certain circumstances, we may share your personal data with third parties for the purpose of fulfilling our contract, for legitimate purposes, and for other reasons covered by this privacy policy. These circumstances may include:
- with providers or other third parties who perform services on our behalf (e.g. IT management, payment processing, data analysis, customer support, cloud storage, order fulfillment, and shipping).
- with business and marketing partners to provide you with services and advertise to you. Our business and marketing partners use your data in accordance with their own privacy policies.
- If you instruct us, request, or otherwise give us your consent to share certain information with third parties, for example to send you products or through your use of social media widgets or login integrations, and always with your consent.
- with our affiliates or otherwise within our corporate group, in our legitimate interest to run a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to fulfill All applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce All applicable terms of service, and to protect or defend the services, our rights, and the rights of our users or others.
We disclose the following: the following categories of personal data and sensitive personal data about users for the purposes described above under “How we collect and use your personal data” and “How we disclose personal data”:
| Category | Categories of Recipients |
|---|---|
|
|
We do not use or disclose this without your consent or for the purpose of inferring your personal data.
With your consent, we share personal data for the purpose of carrying out advertising and marketing activities as follows.
User-Generated Content
The services may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content in a public area of the services, that content is public and accessible to everyone.
We have no control over who has access to the information you make available to others, and cannot guarantee that parties with access to this information will respect your privacy or keep it secure. We are not responsible for the Privacy Policy or security of information you make publicly available, or for the accuracy, use, or misuse of information you disclose or receive from third parties.
Third-Party Websites and Links
Our website may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their Privacy Policy and security policies as well as other terms and conditions. We do not guarantee or take responsibility for the Privacy Policy or security of such websites, including the accuracy, completeness, or reliability of information found on those websites. Information you provide in public or semi-public places, including information you share on third-party social networking platforms, may also be viewed by other users of the services and/or users of those third-party platforms, without restriction as to use by us or third parties. Our inclusion of such links does not automatically constitute an endorsement of the content of those platforms or their owners or operators, except as disclosed in the services.
Children’s Data
The services are not intended for use by children, and we do not knowingly collect personal data from children. If you are a parent or guardian of a child who has provided us with their personal data, you can contact us using the contact details below and request deletion of that data.
As of the effective date of this privacy policy, we have no actual knowledge that we “share” or “sell” personal data of individuals under the age of 16 (as these terms are defined under applicable law).
Security and Retention of Your Data
Please note that no security measures are perfect or impenetrable, and we can't guarantee "perfect security." Also, the information you send us might not be secure during transmission. We recommend not using insecure channels to share sensitive or confidential information with us.
How long we keep your personal data depends on various factors, such as whether we need the data to manage your Account, provide the services, fulfill legal obligations, resolve disputes, or enforce other applicable agreements and policies.
Your Rights
Depending on where you live, you might have some or All of the rights listed below regarding your personal data. However, these rights are not absolute and only apply under certain circumstances. In some cases, we may deny your request as permitted by law.
- Right to Access/Information: You may have the right to request access to the personal data we hold about you, including details on how we use and share your data.
- Right to Deletion: You may have the right to request the deletion of the personal data we hold about you.
- Right to Correction: You may have the right to request the correction of inaccurate personal data we hold about you.
- Right to Portability: You may have the right to receive a copy of the personal data we hold about you and, in certain circumstances and with certain exceptions, to request the transfer of this data to third parties.
- Right to Object to Sale, Sharing, or Targeted Advertising: You may have the right to instruct us not to "sell" or "share" your personal data or to object to the processing of your personal data for purposes considered "targeted advertising" under applicable privacy laws. Please note: If you visit our website with an enabled opt-out preference signal "Global Privacy Control," we will automatically treat this, depending on your location, as a request to opt out of the "sale" or "sharing" of information for the device and browser you use to visit the website.
- Restriction of Processing: You may have the right to ask us to stop or restrict the processing of your personal data.
- Withdrawal of Consent: If we rely on your consent to process your personal data, you may have the right to withdraw that consent.
- Right to Appeal: If we deny your request, you may have the right to appeal our decision. You can do this by replying directly to our denial.
- Manage Communication Preferences: We may send you promotional emails, and you can opt out of receiving these emails at any time by using the unsubscribe option shown in our emails to you. If you unsubscribe, we may still send you non-promotional emails, such as those about your Account or your orders.
You can exercise these rights as indicated on our website or by contacting us using the contact details provided below.
We won't discriminate against you for exercising any of these rights. We may need to collect information from you, such as your Email address or account details, to verify your identity before we can respond to your request. Under applicable laws, you can appoint an authorized representative to make requests to exercise your rights on your behalf. Before we accept such a request from a representative, we will require proof from them that you have authorized them to act on your behalf. We may also need you to confirm your identity directly with us. We will respond to your request promptly, as required by applicable law.
Complaints
If you have any complaints about how we handle your personal data, please contact us using the contact details below. If you're not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below or by submitting your complaint to your local data protection authority. For the European Economic Area (EEA), you can find a list here of the relevant data protection supervisory authorities.
International Users
Please note that we may transfer, store, and process your personal data outside the country where you live. Your personal data will also be processed by staff and external service providers and partners in these countries.
When we transfer your personal data to countries outside Europe, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent contracts from the relevant UK authority, unless the data transfer is to a Country that has been determined to provide an adequate level of protection.
Contact
If you have any questions about our privacy practices or this privacy policy, or if you want to exercise any of your rights, please call us or send us a Email at info@drop-trade.com or contact us at Triq Is-Salib Ta' L-Imriehel, Centris Business Gateway, Birkirkara, CBD 3020, MT.
For the purposes of applicable data protection laws, and unless otherwise stated, we are the controller of your personal data.
